Last Updated: July 22, 2026

SENDA (“SENDA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, or communicating with us.

This Privacy Policy explains what information we collect, how we use and protect it, and the rights you may have regarding your personal information.

1. Information We Collect

We may collect the following types of information:

Our site address is: https://solutions.sendamachineknife.com.

Information You Provide to Us

When you submit an inquiry form, request a quotation, upload a drawing, or contact us by email, we may collect:

• Your name

• Company name

• Email address

• Telephone number

• Country or region

• Product Requirements

• Blade dimensions and specifications

• Cutting materials and operating conditions

• Equipment or machine information

• Drawings, images, documents, and other uploaded files

• Any other information you voluntarily provide

Please do not submit confidential, proprietary, or sensitive information unless it is necessary for us to evaluate your product requirements.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages visited

• Time spent on the website

• Approximate geographic location

• Website interaction and traffic information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and quotation requests

• Evaluate your drawings and technical requirements

• Recommend suitable industrial blade products or materials

• Prepare quotations, samples, orders, and production arrangements

• Communicate with you about products, services, delivery, and after-sales support

• Improve our website, products, and customer service

• Analyze website traffic and visitor behavior

• Prevent fraud, misuse, and security incidents

• Comply with legal, regulatory, tax, and accounting obligations

• Protect our legal rights and legitimate business interests

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent

• The need to respond to your inquiry or take steps before entering into a contract

• The performance of a contract or order

• Compliance with legal obligations

• Our legitimate business interests, provided those interests do not override your rights and freedoms

You may withdraw your consent at any time where processing is based on consent.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Maintain normal website functionality

• Remember visitor preferences

• Understand how visitors use the website

• Measure website traffic and performance

• Improve website content and user experience

• Evaluate the effectiveness of marketing campaigns

We may use third-party services such as Google Analytics, Google Tag Manager, or similar analytics and measurement tools.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

5. Inquiry Forms and Uploaded Files

Information submitted through inquiry forms is used primarily to evaluate your requirements and respond to your request.

Uploaded drawings, product images, technical files, and equipment information may be reviewed by authorized employees, engineers, production personnel, or relevant service providers involved in preparing a quotation or fulfilling an order.

We will take reasonable measures to protect uploaded files. However, you should avoid uploading trade secrets or highly confidential information unless appropriate confidentiality arrangements have been agreed upon.

6. How We Share Information

We may share personal information only when reasonably necessary with:

• Authorized employees and departments

• Manufacturing, engineering, quality-control, logistics, and customer-service personnel

• Website hosting, email, analytics, cloud-storage, and technical-service providers

• Freight forwarders, customs agents, insurers, payment-service providers, and other parties involved in fulfilling an order

• Professional advisers, auditors, accountants, or legal representatives

• Government authorities or regulators where disclosure is legally required

• Business successors in connection with a merger, acquisition, restructuring, or transfer of assets

We do not sell or rent personal information to third parties for monetary consideration.

Third-party service providers are expected to process information only for the services they provide and to apply appropriate data-protection measures.

7. International Data Transfers

As an international industrial blade supplier, we may communicate with customers and use service providers located in different countries.

Your information may therefore be transferred to, stored in, or processed in a country outside your place of residence. Data-protection laws in that country may differ from those in your jurisdiction.

Where required, we will take reasonable steps to provide appropriate safeguards for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry

• Maintain business and customer records

• Process quotations and orders

• Provide after-sales support

• Resolve disputes

• Meet legal, accounting, tax, and regulatory requirements

• Protect our legitimate business interests

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize, or restrict access to it.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access

• Accidental loss

• Improper use

• Unauthorized alteration

• Disclosure

• Destruction

However, no website, email system, file-upload service, or internet transmission method can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Restrict or object to certain processing

• Withdraw consent

• Request a portable copy of certain information

• Object to direct-marketing communications

• Submit a complaint to an applicable data-protection authority

To exercise any of these rights, please contact us using the information provided below.

We may need to verify your identity before processing a request. Certain rights may be limited where we are legally required to retain information or have another lawful reason to continue processing it.

11. Marketing Communications

We may send product information, quotation follow-ups, company updates, or related business communications when permitted by law.

You may ask us to stop sending marketing communications at any time by:

• Using the unsubscribe option in an email, where available

• Replying to the email with an unsubscribe request

• Contacting us using the details below

We may still send non-marketing communications relating to quotations, orders, technical support, or existing business relationships.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of each third-party website you visit.

13. Children’s Privacy

Our website and products are intended for business and industrial users and are not directed to children.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data-processing practices, or legal obligations change.

The updated version will be published on this page, and the “Last Updated” date will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Company: [Full Legal Company Name]

Brand: SENDA 

Website:  https://solutions.sendamachineknife.com

Email: [Privacy or Business Email Address]

Telephone: [Company Telephone Number]

Address: [Full Registered or Business Address]